Business Operations Analyst

Job Title: Business Operations Analyst

Location: North Chicago IL

Duration: 06 Months

Responsible for delivering business operations and technical support for R&D Procurement Systems and the Contract Lifecycle Management System (Conga), along with their associated business processes. This role involves managing end-user inquiries, issues, and requests, while addressing key business priorities within the R&D Procurement function. Collaborate closely with system users, internal IT teams, and external third-party service providers to provide high-quality, customer-centric solutions and operational support services, including support for migration efforts during mergers and acquisitions. Additionally, offer technical and business support for system release design and deployment, as well as ongoing system management and maintenance activities, including requirements drafting, UAT testing, system data cleanup, and the creation and presentation of training materials.

Key Responsibilities Include:

• Collaborate with the Systems Team and business users daily to resolve functional, technical, and business issues.

• Support/facilitate data migration and cleansing activities to maintain data integrity and accuracy within Salesforce ensuring seamless data integration through analysis, data mapping, and cross-functional teamwork.

• Develop and maintain reports and dashboards in Salesforce and Power BI to provide actionable insights and support data-driven decision-making.

• Research and stay informed about new features, releases, and best practices in both Salesforce and Power BI to continuously enhance system efficiency and performance.

• Engage with end-users to understand and adapt to evolving business requirements that necessitate new or modified information systems and technologies.

• Conduct Salesforce.com and Conga administration tasks as needed.

• Analyze business processes to gather and document business requirements, explore alternative solutions, assess feasibility, and make recommendations to leverage new or existing technological components.

• Develop use cases based on requirements for new functionality and Conga releases.

• Support application training activities by creating training materials, conducting training sessions, and assisting with system release updates.

• Act as a subject matter expert in the selection, design, justification, implementation, and business use of information systems.

• Provide strategic direction to IT teams in designing and deploying data to support business processes.

• Collaborate with business users to conduct testing of developed solutions before production deployment.

Minimum Requirements

• A bachelor's degree in computer science, engineering, telecommunications, business administration, or a related technical field, or equivalent professional experience.

• At least 2 years of experience in: (i) providing technical guidance for the selection, deployment, and support of cross-functional or enterprise-wide applications; (ii) developing Business and Functional Requirements Documents, complex business and technical process flows, Test Plans, and Test Scripts; and (iii) facilitating Change Control Management.

• A minimum of 2 years of Salesforce experience, with a thorough understanding of configuration, including managing user roles, profiles, and performing routine administrative tasks.

• At least 2 years of experience with Power BI, including the ability to design, develop, and maintain interactive dashboards and reports. Proficiency in data modeling and data visualization to effectively transform and present data for actionable business insights is required.

• Demonstrated skills in business operations and vendor management, with the ability to motivate third-party service providers to deliver innovative, high-quality technical services while meeting or exceeding project goals within a predefined budget.

• A self-starter mentality with the ability to work effectively in a cross-functional capacity.

• Strong project management abilities, combined with excellent analytical and problem-solving skills.

• Outstanding interpersonal, oral, and written communication skills, with the capability to engage effectively with customers and business partners across all management levels.

• Ability to collaborate effectively with diverse teams, demonstrating cultural awareness in multi-national environments.

• A strong work ethic with an emphasis on customer focus, quality, and continuous improvement.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter's Details:

Name: Rahul Lahiri

Email ID: Rahul.lahiri@ustechsolutionsinc.com

Job ID: # 25-35353