What are the responsibilities and job description for the Customer Service Representative position at US Tech Solutions?
Duration: 6-month contract with Extension
Job Description:
• Assist Customers:
- Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally.
- Competency with flexing across customers, markets, and segments.
- Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments:
- Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records:
- Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
- Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
- Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Experience:
- 3-6 years experience with data entry and customer service; SAP experience
Soft Skills:
- Strong understanding of Microsoft operating systems
- Excellent PC troubleshooting skills
- Able to read and understand technical manuals
- Ability to multi-task and prioritize projects effectively
- Experience with LAN/WAN networks
- Thorough knowledge of computer systems and IT components
Education:
- HS diploma or equivalent required; Associates in business preferred
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $22
