Duration : 06 Months
Job Description :
- The Client Company is currently seeking an Emergency Dispatch Specialist to join the team in Mesa, AZ.
- The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.
- The GSOC is a 24 / 7 / 365 operations center. This position requires the ability to work a rotating schedule to include night shifts.
Responsibilities :
Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio trafficProvide approved Pre-Arrival Instructions according to policies and proceduresMake required and requested notificationsPerform in a team environmentSupport training and Standard Operating Procedures (SOP) formulation as neededCandidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)Basic Qualifications (Required Skills / Experience) :
1 years of experience multi-tasking and working in a team environmentExperience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)Willing to work variable shifts, including days, nights, weekends, and holidaysPreferred Qualifications (Desired Skills / Experience) :
Bachelor's degree or equivalent work or military experience1 years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire ProtectionExperience working under stressful situations in a collaborative team environmentExperience taking ownership of actions and mistakesExperience accepting and implementing constructive criticism and feedbackExperience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radioEducation / Experience :
Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate)About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details :
Name : Srikanth Bommadeni
Email : Srikanth.b@ustechsolutionsinc.com
Internal ID : 25-31954
