What are the responsibilities and job description for the Frontline Technical Support Analyst position at US Tech Solutions?
Key Responsibilities
As a Frontline Technical Support Analyst, you will be responsible for:
- Providing technical support and information to customers via multiple channels
- Maintaining knowledge of our products and services to provide accurate solutions
- Collaborating with colleagues to ensure seamless customer experience
You will need excellent analytical and problem-solving skills, with the ability to communicate complex technical information to customers. A background in technical support or a related field is highly desirable.
