Information Technology Help Desk Support

Job Details:

Job Title: Associate Digital Systems Support Specialist (IT Support Specialist)

Duration: 06 months contract

Location: Hershey, PA

Pay Range: $29.00 to $31.00/hour on W2 without benefits

Domain: Business Professional

Internal Job ID: 25-36984

Shift: General Shift

Summary:

• Provide IS technical support and client support for plant IS systems
• Work under direction of Plant Digital System Support Specialist
• Support Corporate IS efforts involving computers and networking systems at the plant level such as IT hardware refreshing
• Provide IS support services to help users identify, evaluate, implement and maintain computer-based solutions to business problems
• Ongoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone systems, and paging system.

Responsibilities:

• IT systems: Provide on-site support for IT infrastructure. Help facilitate Windows desktop/laptop installation and maintenance.
• OT systems: Support automation/controls software and licenses required on technician PCs, support VMs on user computers.
• End User Support: Respond to plant user support needs related to PC software and hardware, printers, and plant applications. Respond to corporate IT Help Desk and work with plant DSS.

Top Three Technical Skills:

• Proficiency in Windows environments and networking
• Understanding hardware refresh processes (PC’s specifically)
• Ability to efficiently troubleshoot client issues

Must Haves (i.e., years of experience?) Ideally –

• Associates degree or equivalent in IT, Computer Science or related field.

Software Skills and Purpose (if applicable):

• Industry Experience: Ideal 1-3 years’ experience in IT/OT support
• What do you foresee as being the biggest challenge in this position? Large plant to support

Major duties/responsibilities:

• Must demonstrate the Company's Values.
• Proficiency of the English language
• Work safely and follow all established plant policies and procedures
• Possess good time management
• Possess good math skills
• Follow directions and pay attention to details
• Ability to work independently and in group environment
• Possess good written/verbal communication skills
• Ability to handle multiple priorities
• Understand when to address issues and when to escalate
• Proficient understanding of PCs and printers
• Proficient understanding of Windows operating systems (PC and server)
• Understanding of virtual machine concepts
• Understanding of network communications
• Some knowledge of program languages and database concepts

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thanks and Regards,

Anmol Singh

Email: anmol.singh@ustechsolutionsinc.com

URL: www.ustechsolutions.com

New Jersey l New York l California l Massachusetts l North Carolina l Georgia l District of Columbia

Minnesota l Missouri l Texas l Arizona l Washington l Michigan l Pennsylvania l Colorado l Illinois

International Locations: UK l Canada I India I Singapore I Australia