Information Technology Support Analyst

Job Description:

Minimum Associate Degree or Technical School Experience

Must be Fluent in English

At least have 3-4 years of professional experience in IT support.

Onsite Technology Support provides in-person assistance to employee end users including: Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices

General Information:

Provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities:

Troubleshoot issues throughout the facility & with remote users along with:

Printers manage supplies, provide troubleshooting, & coordinate with technicians.

Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.

Accounts manage use & upkeep of shared user accounts.

Factory PCs manage deployment of hardware and setup of various types of software.

Network assist with adding or modifying network connections & cabling.

Hardware assist & manage various cabling and peripherals for user workstations.

Work with multiple teams on IS & IT needs for integration of new devices & machines.

Provide documentation of issues, solutions, and potential problems

Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.

Take care of physical stock management of devices and accessories including CMDB updates

Manage logistics by using local logistic providers to ship and move devices across locations.

Identify and report risks that might downgrade OSS service quality.

Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

Host and support third-party technicians.

Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality

Follow given OSS governance (participate in meetings, follow escalation path, etc.)

Follow OSS procedures defined in Runbook, SOPs, knowledge articles.

Your Background

Have completed a formal qualification or completed an apprenticeship in the field of information technology.

At least have 3-4 years of professional experience in IT support.

Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.