Safety Program Advisor - REMS

JobDiva ID: 25-31078

Job Title: Safety Program Advisor - REMS

Location: TITUSVILLE, NJ - Remote

Duration: 10 months contract

Job Description:

This role will be Remote, but be able to work the office hours of 8am-8pm EST

Title is Safety Program Advisor

Bachelors Degree required

Candidates should have some type of experience with Risk or Evaluating Risk, or Safety

These are NEW roles that have been created that will go to the end of the year, might extend into 2026 (unknown)

These new roles were created for the REMS customers (Risk Evaluation & Mitigation Strategy)

Should have high level of Customer Service Exp - not call center positions

Will handle operational inquiries and any questions that need to be answered

Will "proactively and reactively" reaching out to REMS customers to introduce themselves, offer educational assistance (on portals, audits, internal processes) and procedures to ensure the guidelines are being met for REMS

Will provide high level customer service to the REMS customers

Assist with educating healthcare professionals (HCPs)

It would be helpful if candidates have prior healthcare experience, or a background in risk or compliance

Must be able to have those softs kills to build strong relationships and rapport

Travel is required up to 25% of the time: could be if all 9 are able to start together may have training onsite in Titusville, could be asked to travel to conferences to ensure a REMS rep is present (which will depend on the status of the product), or if there is a high touch customer that needs a Face-2-Face could be asked to travel to meet with them

Responsibilities:

The Safety Program Advisor (Remote Position) is responsible for delivering high-quality Safety and Risk Evaluation and Mitigation Strategy (REMS) education to healthcare professionals (HCPs).

This role involves ensuring patient safety and REMS program compliance, providing educational and operational support, and collaborating with various stakeholders to improve REMS processes.

Experience:

Delivering REMS education, training, and support to prescribers and healthcare providers.

Supporting audits and corrective actions as needed.

Assisting in the implementation of best practices and streamlining REMS workflows.

Collaborating with medical and commercial partners for training and operational needs.

Gathering and analyzing feedback from stakeholders to improve the REMS program.

Recording customer interactions and providing reports on program outcomes and trends.

Mentoring new team members and overseeing the Safety Program Advisor mailbox.

Required qualifications include a bachelor's degree, strong communication skills, knowledge of the healthcare environment, and proficiency with tools like Excel and PowerPoint. Preferred qualifications include 2 years of REMS experience, pharmaceutical or clinical research experience, and audit experience. The position may require up to 25% travel. Preferred Pharmacy or Nursing experience

Skillsets:

Must have worked with the public or some kind of patient care using Customer Service skills

Must have problem solving skills and be able to use on the spot, or be able to follow-up with a solution

Must be able to work independently AND together as a team member

Education:

Min Bachelor’s Degree

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.