What are the responsibilities and job description for the Technical Support Specialist position at US Tech Solutions?
About the Role
This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our Social Media Care team, you will provide front-line technical support and information to customers via multiple channels.
Key responsibilities include:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Maintaining knowledge of our products and services to provide accurate information and solutions
- Collaborating with colleagues to ensure seamless customer experience across all touchpoints
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Experience in customer service and social media support is highly desirable.
