What are the responsibilities and job description for the US - Staffing - IT Customer Support Analyst position at US Tech Solutions?
Requirements:
5 years of IT experience
1-3 year Insurance experience preferred
• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment
• Collaborates with more senior team members and other support teams to identify defects and user impact
• Seeks to understand new functionality being implemented for monthly releases
• Identifies opportunities for continuous improvement
• Adheres to metric-driven objectives including time to resolve and number of closures per day
• Participates daily in all required team and support group meetings
• Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
5 years of IT experience
1-3 year Insurance experience preferred
• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment
• Collaborates with more senior team members and other support teams to identify defects and user impact
• Seeks to understand new functionality being implemented for monthly releases
• Identifies opportunities for continuous improvement
• Adheres to metric-driven objectives including time to resolve and number of closures per day
• Participates daily in all required team and support group meetings
• Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
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