What are the responsibilities and job description for the USA-Field Technical Support Rep-3 position at US Tech Solutions?
Title: Field Tech Support
Location: Bothell, WA 98021
Type: Contract
Responsibilities
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: Bothell, WA 98021
Type: Contract
Responsibilities
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues
- 5 of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, Client configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands&Eyes support
- Lift and carry up to 40lbs
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTia A , Network /Security (Preferred but not required)
- Apple training (preferred but not required)
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Data Center or Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
