What are the responsibilities and job description for the Warranty Claims Specialist position at US Tech Solutions?
Duration : 09 Months with huge possibility of extension
Responsibilities
- This role is responsible for all of the tasks associated with the review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established client Warranty Policies & Procedures in effect at the time of repair.
- The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid promptly. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing.
- This position adjusts and approves claims for payment and follows through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
- The function ensures that SAGA is up to date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits.
- Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding client Warranty Policy and Procedures, and SAGA regarding Claims Adjusting.
- Roles required to fulfil 30% claim review requirement per the importer agreement.
- This role is responsible for all of the tasks associated with the review and payment of warranty claims, which includes technical analysis to ensure compliance with the established Warranty Policies and Procedures in effect at the time of repair.
- This position approves and adjusts claims for payment and follows through to ensure that claims adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
- This role also provides direct and timely support for field staff, and corporate employees through telephone regarding claim input into SAGA and clarification on warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.
Experience
Education :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter's Details :
Name : Bilal
Email : mohd.bilal@ustechsolutionsinc.com
Internal ID : 25-33551
