Onboarding Specialist

Job Title: Onboarding Specialist

Department: Brokerage Services

Location: 437 Madison Ave, New York, NY 10022

Position Type: Full-time, Monday to Friday

ABOUT THE COMPANY:

US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the U.S. subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).

The Onboarding Specialist will be reporting to the Brokerage Services department of USTS. This role will be responsible for managing the onboarding process and questions for new and existing clients and ensuring smooth and seamless experience. This role involves interacting directly with clients, gathering necessary documentation and collaborating with various internal teams to ensure compliance and efficient account setup. The ideal candidate will have a strong understanding of Brokerage Service operations, a customer-centric mindset, and the ability to organize and work effectively under pressure in a fast-paced environment.

Responsibilities:

• Client Onboarding: Guide new clients through the entire onboarding process, ensuring that all necessary documents, forms, and account details are collected accurately and timely.
• Account Setup & Verification: Verify client information, validate documentation, and coordinate with internal teams to set up accounts in accordance with firm policies and regulatory requirements.
• Client Communication: Maintain proactive communication with clients throughout the onboarding process, answering inquiries and providing assistance as needed.
• Regulatory Compliance: Ensure all client accounts are compliant with regulatory standards, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other industry regulations.
• Process Improvement: Identify opportunities to enhance the onboarding process, improve client experience, and collaborate with internal stakeholders to implement improvements.
• Collaboration: Work closely with internal teams to resolve any issues or discrepancies that arise during the onboarding process.
• Troubleshooting: Address client concerns and resolve any issues related to documentation, account setup, or service delays in a timely and professional manner.
• Data Management: Maintain accurate records and documentation related to client accounts and ensure that all information is stored securely in accordance with firm policies.

• Bachelor's degree in Business, Finance, or related field (preferred).

• Minimum of 1-2 years of experience working in the finance industry
• Series 7 preferred (or obtain FINRA Series 7 within 90 days after enrollment)

• Excellent communication skills in English are required.
• Mandarin or Cantonese is preferred.
• Strong verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Must be proactive, self-motivated, detail-oriented, and client service oriented.
• Detail-oriented with excellent organizational, task management and problem-solving skills.
• Ability to take ownership of client issues and follow up appropriately.
• Familiarity with brokerage account types, regulatory requirements, and KYC/AML guidelines.
• Strong interpersonal skills
• Ability to work under pressure while maintaining professionalism and accuracy.
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word)

Pay: $60,000.00 - $70,000.00 per year

Benefits:

· 401(k)

· Dental Insurance

· Health Insurance

· Vision Insurance

· Paid time off