What are the responsibilities and job description for the Customer Service Representative position at US Water Services Corporation?
At US Water Services Corporation, we are committed to providing exceptional service to our customers. As a Field Customer Service Technician, you will play a critical role in ensuring the smooth operation of our water and wastewater services.
The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of meter configuration, installation, repairs, and billing processes. You will be responsible for performing daily operations, including scheduling meter reading routes, processing customer service orders, and conducting routine maintenance activities.
In this role, you will also interact with customers by phone, in person, or through written correspondence, addressing any concerns or issues they may have. Additionally, you will participate in the coordination of activities with the Maintenance Department and the Customer Service Department to ensure that key performance indicators (KPIs) are met and client expectations are exceeded.
We offer a comprehensive benefits package, competitive wages, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
