What are the responsibilities and job description for the Field Customer Service Supervisor position at US Water Services Corporation?
Job Description
Job Description
U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of 750-plus employees in twenty states and we have been in business for over twenty years!
If you are looking for a stable career in a recession-proof industry ~ come join our team!
We are a Drug Free Workplace. Please note, we do business with the Federal Government and follow Federal rules which do not recognize state legalization of marijuana use.
Interview Process :
- Phone screen and in-person interviews
- Offers contingent on criminal background, MVR and drug screen
Benefits :
GENERAL STATEMENT OF DUTIES : Under general supervision, supervises and coordinates the daily statewide operation and completion of service orders and scheduled meter reading routes. Must travel to all areas each month for inspections, meetings, ride along's, onsite training.
Must have a proficient understanding of proper meter configuration, installation, repairs, number of dials, multipliers, and billing test circles and all components of how field services directly affect customer service and billing. This position is also responsible for performing and / or direct routine meter service area maintenance activities including but not limited to skilled pipe work, testing, installations, repairs, and other related duties as assigned.
The Field Customer Service Supervisor must demonstrate good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and is able to interpret ordinances relating to public utilities. This employee must demonstrate proven ability to converse with the public on difficult problems, referring only the most controversial matters to the Customer Service Manager. Work is performed under the general supervision of the Customer Service Manager.
EXAMPLES OF WORK (illustrative only) : This position is responsible for the Utility's Field Services area within the Customer Service Department which may include :
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record keeping; good knowledge of data processing applications and methods; ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work or large and diverse groups of employees; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy.
MINIMUM EDUCATION AND EXPERIENCE : High School diploma or state recognized equivalent. Three (3) years of progressively responsible utility experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge.
COMPENSATION : Pay is commensurate with experience and market reflective.
US Water / USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected
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