What are the responsibilities and job description for the IT Support Specialist position at US11345-AIRGAS Airgas USA, LLC?
How will you CONTRIBUTE and GROW?
Airgas is HIRING!Airgas is Hiring for an IT Support Specialist - 3 month contract
At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.
We are looking for YOU!
On-site at: 6055 Rockside Woods Blvd, Independence, OH 44131
Reports to: Senior Manager, IT Support & Integration
Pay: $22-25/hour
Strong passion for fostering an environment of Diversity, Inclusion and Respect.
Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
Recruiter: Laura Brewer / laura.brewer@airgas.com / 832-954-4791
Job Description Summary: The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second- and third-tier support to end users as well as support to tier- one Technicians in a Help Desk Environment.
Provides technical support functions for the Division’s end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, patch management, security administration, user administration, monitoring, system tuning, troubleshooting, capacity planning, printer (shared & personal) administration, asset tracking (servers, storage, PCs, printers, etc), vendor management, data backup and restore, and disaster recovery.
Loads software packages such as Windows Operating System, Microsoft Office and any other pre-approved applications.
Troubleshoots hardware and software conflicts and make repairs or adjustments as necessary.
Instructs and assists users in use of computer equipment, software and manuals. Provide technical assistance and training to end users on computer operating systems and approved applications.
Assists with managing and creating group policies and associated scripts related to PC usage.
Administers LAN equipment, such as switches, routers, etc.
Maintains and configures shared network printers and personal printers.
Develops and maintains effective working relationships with end users at all levels within the organization, both remotely and in-person.
Interacts effectively with the Airgas Central Help Desk (level I) providing professional and effective IT support to Division personnel and with the Airgas IT Security team to execute IT security projects and implement IT security best practices
Develops and updates technical documentation, diagrams and standard operating procedures.
Maintains historical records by documenting hardware and software inventory for each site supported
Manages vendor relationships and Division IT related service contracts, as appropriate.
Maintains client confidence and protects operations by keeping information confidential
Works with or acts in the capacity of (if needed) project management to perform specific required IT tasks for acquisitions, new builds and site refreshes.
Maintains service levels for internal customers to ensure the agreed upon targets and standards are met.
Continues personal development and education to remain informed of current industry development and technologies.
Perform other duties as may be assigned.
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Are you a MATCH?
Required Qualifications
Primary experience for this contract assignment is exceptional experience with WIN10 and upgrades to WIN11 operating systems. Familiarity with various hardware running windows and strong communication skills to interact with end users.
Computer Science or related IT field. (In lieu of degree requirement, may consider an equivalent combination of education and experience.)
3 years’ experience as a PC Technician in Microsoft operating system environment, including experience with Windows 10 and 11, Active Directory, and device OS imaging (in lieu of experience, may consider an equivalent combination of education and experience.)
Broad technical knowledge of Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), TCPIP (Transmission Control Protocol), with a basic understanding of Voice Over Internet Protocol (VoIP) technologies.
Recruiter: Laura Brewer / laura.brewer@airgas.com / 832-954-4791
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Salary : $22 - $25
