What are the responsibilities and job description for the Bilingual Patient Scheduling Coordinator - Cath Lab & Fibroids position at USA Clinics Group?
As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering, scheduling, and act as a care liaison between clinics / medical staff (and) our patients pre and post procedure.
Prior medical, patient care or clinical experience desired.
Bilingual in English and Spanish, required.
- Receive inbound, retention, and scheduling calls from new and existing patients.
- Accommodate scheduling needs of existing patients including future appointments in accordance with their Care Plan.
- Make outbound and follow up calls exhibiting empathy and compassion.
- A solid and in depth understanding of USA Clinics products and services required.
- Ability to problem solve and critically think with addressing patient care needs.
- Act with urgency to meet and resolve customers’ needs and problems.
- Strong time management skills and the ability to multi-task simultaneously across multiple systems.
- Ensure customer follow-up is completed on time and accurately.
- Serve as a liaison between the medical staff (and physician) and patient.
- Build rapport and effective relationships with patients and clinical staff.
- Expediently handle all problems, issues, and challenges with professionalism.
- Additional duties as assigned
- Spanish REQUIRED
- 2 year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
- In lieu of the above: 5 years of stable, consistent work experience in a call center or office environment.
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills, required.
- Proficient in Word, Excel, and Call Center systems.
- Ability to connect with people, empathize with them and offer viable solutions to their concerns.
- Ability to use decision trees and script flows required.
- Ability to multi-task and meet critical deadlines.
- Experience and ability to manage through rapid and dramatic changes.
- Excellent customer service and interpersonal skills.
- Pay rate: $21.00-$24.00 per hour
- Health insurance with dental and vision
- PTO with sick time
- 401k & match
Salary : $21 - $24
