What are the responsibilities and job description for the Bilingual Patient Scheduling Coordinator - Cath Lab & Fibroids position at USA Vein Clinics, Vascular, Fibroid and Oncology Centers?
As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering, scheduling, and act as a care liaison between clinics / medical staff (and) our patients pre and post procedure.
Prior medical, patient care or clinical experience desired.
Bilingual in English and Spanish, required.
Prior medical, patient care or clinical experience desired.
Bilingual in English and Spanish, required.
- Receive inbound, retention, and scheduling calls from new and existing patients
- Accommodate scheduling needs of existing patients including future appointments in accordance with their Care Plan
- Make outbound and follow up calls exhibiting empathy and compassion
- A solid and in depth understanding of USA Clinics products and services required
- Ability to problem solve and critically think with addressing patient care needs
- Act with urgency to meet and resolve customers' needs and problems
- Strong time management skills and the ability to multi-task simultaneously across multiple systems
- Ensure customer follow-up is completed on time and accurately
- Serve as a liaison between the medical staff (and physician) and patient
- Build rapport and effective relationships with patients and clinical staff
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as assigned
- Spanish REQUIRED
- 2 year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
- In lieu of the above: 5 years of stable, consistent work experience in a call center or office environment
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills, required
- Proficient in Word, Excel, and Call Center systems
- Ability to connect with people, empathize with them and offer viable solutions to their concerns
- Ability to use decision trees and script flows required
- Ability to multi-task and meet critical deadlines
- Experience and ability to manage through rapid and dramatic changes
- Excellent customer service and interpersonal skills
- Pay rate: $21.00-$24.00 per hour
- Health insurance with dental and vision
- PTO with sick time
- 401k & match
Salary : $21 - $24
