Manager, Telecommunications

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

The Manager of Telecommunications has responsibility of day-to-day management of USA Health’s voice communication environments and utilizes digital and physical telecommunications and network solutions to help deliver a reliable and secure telecommunication platform to the health system; the Manager is responsible for the USA Health voice network that spans for USA University Hospital (UH), USA Children’s and Women’s Hospital (C&W), Physicians Groups, Health Care Authority (HCA), Mitchell Cancer Institute (MCI) and USA Providence; the Manager manages the USA Health System telecommunication engineering personnel and technology to ensure proactive operational support is maintained for a consistent secure user experience with the CISO & Director, IT Infrastructure. He also responsible for managing all related infrastructure to mitigate unplanned outages and works with cross-functional IT teams to investigate root-cause to complex issues with their team and other managers in the organization; design the strategic direction for the health systems telecommunications network and infrastructure with the CISO & Director, IT Infrastructure; responsible for overseeing the selection, development, deployment monitoring and maintenance of all of USA Health’s hospital and clinical voice networking infrastructure; provide leadership, motivation, coaching, professional development, and day-to-day support to foster an engaged work environment with a focus on customer service; responsible for the installation and management of all telecommunication hardware to include ATOS Hipath, Avaya, Nortel, and all related telecommunication distribution plants needed for USA Health; maintain telecommunication distribution connectivity between USA Health sites by routinely monitoring internal and external networks to ensure peak performance; ensure timely and enterprise-wide communication in the event of a major telecommunication and network infrastructure-related outage with the CISO & Director, IT Infrastructure; ensure that all critical network and network security infrastructure are up to the latest recommended patch level; oversee the installation and maintenance of the telecommunication switches, cabling and fiber infrastructure with the health systems contracted vendor and internet service provider; conduct root cause analysis of telecommunication network topology to prevent recurrences of telecommunication issues and identify potential process, technological or training improvements to ensure maximum telecom uptime and stability; manage the relationships with the University Networking, Telecommunications and Technical Services groups to provide functional services between the health system and the university; responsible for overseeing special telecommunications infrastructure and projects with the Manager, Network Services, and the Chief Information Security Officer (CISO), Director, IT Infrastructure to meet the needs of the health system; oversee the monitoring of all telecommunications infrastructure equipment required to maintain, service, operate and improve telecom accessibility and survivability for the USA Health system network; oversee the maintenance and service impacting work with the Manager, Network Services, and the Chief Information Security Officer (CISO), Director, IT Infrastructure; must be able to carry a cell phone and respond promptly to occasional requests for assistance (24/7); must have the ability to work schedule as defined and overtime as required. There will be some occasional travel is required to support the network hardware at all of USA Health’s hospitals and clinics; oversee the voice and data network diagrams that outline the data flow documentation of USA Health’s network; participates in work related improvement activities; abide by and enforce all compliance requirements and policies and perform these responsibilities in an ethical manner consistent with the organization's values; adhere to hospital policies including confidentiality; ability to work schedule as defined with regular and prompt attendance; overtime as required; participate in On Call Support for hospital systems; ability to communicate and work effectively with other IS teams as well as individuals and vendors; documents training materials and procedures. Be the lead administrator to train all other personnel; maintains adequate documentation for auditor requests; accepts and completes all duties positively and without conflict; cooperates by helping others and improving the performance of the unit; completes all mandatory unit, hospital, and educational requirements; utilizes cost effective practices in performing all aspects of the job; adheres to current infection Control and safety standards; strong skills and experience in troubleshooting and resolving complex networking issues including root cause analysis, stabilization, and remediation.

Bachelor's degree in business or a related clinical field from an accredited institution as approved and accepted by the University of South Alabama with major coursework in computer science and five years of experience working in a health solutions maintenance environment, two of which were in the management of IT/engineering personnel and organizational security; or an associate's degree in computer science, networking, or a related field and five years of experience in the networking or telecommunications field installing, managing, and providing maintenance or large-scale data or voice networks; or high school diploma or equivalent and seven years of experience in the networking or telecommunications field installing, managing, and providing maintenance of large-scale date or voice networks. Directly related experience may substitute on a year-for-year basis for the required education. Project management in the scheduling and deployment of new hardware and software systems preferred. Certification in Information Technology Infrastructure Library (ITIL) methodology strongly recommended. Master’s degree in Business Administration, Information /Computer Science, or Networking with experience implementing and maintaining complex systems in a healthcare environment is desirable.

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.