What are the responsibilities and job description for the Customer Service Assistant position at USA Sport Group?
Job Details
Description
If you're looking to work at an exciting, fast-paced, sports company, then USA Sport Group is for you!
USA Sport Group is a growing organization that has become the #1 provider in community sports, offering sports camps and classes from ages 2 to adult in a wide variety of sports & for all ability levels. Office and admin roles play an integral part in making a difference in thousands of children's lives through sport. These positions are dynamic, versatile, and rewarding.
The Customer Service Assistant will have a wide range of responsibilities in order to support the day-to-day requirements of the business. Successful candidates will work as part of a customer service team to provide excellent customer support via phone, email, and live chat. You will be at the forefront of building brand loyalty, assisting customers with program registrations, providing support for existing orders, and promoting our products & services wherever possible. Other responsibilities will include but are not limited to:
- Responding to customers inquiries through phone calls, live chats and emails.
- Assist customers with cancelations, refunds, and program switches.
- Provide excellent product knowledge to customers regarding USG programming and services.
- Maintain and update customer profiles and account information.
- Research issues and follow up on inquiries, where necessary.
- Performs other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.
- Understand, uphold, and apply all company policies, terms, and conditions
Does this sound like you?
- Flexibility and willingness to take on diverse roles and responsibilities
- Ability to organize and multi-task in a pressurized environment
- Excellent communication skills both verbally and written
- Ability to deliver company philosophy and uphold customer service standards
- Clear and friendly phone manner
- Computer literate - especially Microsoft Office programs including Excel, Word, and Outlook
- Excellent people skills with experience in customer service preferred
Flexible Contract Types Available
- Part-time position
- Hours fluctuate depending upon the season
- Weekday, weekend, and evening hours available.
- This is an onsite position at our Head Office located in Whitehouse, St, NJ
Benefits
USA Sport Group hires people with a wide range of backgrounds and experiences. We are committed to the professional development of our entire team. Our extensive initial training, ongoing education, and individualized support ensure all our staff are prepared for their role.
Here are a few more reasons why you should join the USA Sport Group Team:
- A rewarding and fulfilling employment experience
- Part-time and full-time positions available
- Flexible & customizable working hours
- Competative pay rates
- Individualized training and continuing support provided
Salary : $15 - $18
