What are the responsibilities and job description for the Medical Receptionist and Customer Service Representative position at USA Sports Medicine?
USA Sports Medicine is a rapidly growing Florida healthcare business, which caters to individuals seeking a differentiated healthcare experience. The company offers cutting edge physical therapy, chiropractic, and medical services at its 20 prestigious locations across Florida.
We are seeking a highly motivated Medical Receptionist and Customer Service Representative to provide Centralized Phone Support to a variety of our offices around the state from our office located in Venice, FL. The individual will primarily focus on answering inbound calls, scheduling patients, coordinating with personnel in other offices in order to address patient questions, as well as handle a variety of other administrative tasks. The individual should be comfortable working in a fast paced, busy medical practice that provides concierge level services to patients. We offer management promotion and career growth opportunities for exceptional performers.
Responsibilities
- Answer high volume of phone calls, as well as respond to emails, text messages and faxes
- Schedule patient appointments and complete new patient intake procedures
- Maintain excel based tracking logs
- Distribute forms and paperwork and check them over to ensure that required fields are completed properly
- Collect co-pays, coinsurance and self-pay payments
- Complete pre-authorizations and referrals to physicians/imaging
- Attend weekly meetings focused on enhancing collaboration and performance optimization
- Manage and implement systems, programs, and processes
- Additional administrative duties
Qualifications
- Ability to multitask and manage time effectively
- Outgoing and vibrant personality providing concierge level service
- Quick learner that’s able to work independently
- Previous relevant experience
- Excellent computer skills in Microsoft Suite, including email
- Preferably, 1 years of experience working in a healthcare administrative setting
- Preferably, 1 years of experience in electronic health records software
- Bilingual (English and Spanish) a plus
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $20
