What are the responsibilities and job description for the Chief Customer Officer position at USA Waste & Recycling?
About This Opportunity
We are excited to offer an exciting opportunity for a seasoned professional to join our team as Head of Customer Service. As a key member of our leadership team, you will be responsible for driving the strategic direction of our customer experience initiatives and aligning them with our broader business goals.
The successful candidate will have a proven track record of delivering exceptional customer experiences, leading and developing high-performing teams, and driving business growth through customer-centric initiatives.
- Key Responsibilities: Lead, mentor, and develop a team of customer experience professionals. Foster a collaborative, high-performing environment focused on customer satisfaction and continuous improvement.
- Drive Business Growth: Own and drive the customer strategy, ensuring alignment with overall business goals, and customer-centric growth initiatives.
- Transform Customer Journeys: Led the design and implementation of customer journey mapping processes, ensuring a comprehensive understanding of the end-to-end customer experience from start to finish.
