What are the responsibilities and job description for the Call Center Representative position at USA Windows And Doors?
Job Overview
We are seeking a motivated and skilled Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a professional demeanor. This position requires strong communication skills and the ability to manage multiple tasks efficiently.
Duties
- Respond to incoming calls and assist customers with inquiries in a timely manner.
- Provide accurate information regarding products, services, and policies.
- Document customer interactions and maintain detailed records in our database.
- Utilize data entry skills to input customer information accurately.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain phone etiquette while communicating effectively with customers.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on company policies, procedures, and medical terminology when applicable.
Requirements
- Proven experience in customer service or call center environment is preferred.
- Strong data entry skills with attention to detail.
- Proficient in English; bilingual or multilingual abilities are a plus.
- Excellent phone etiquette and communication skills.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with medical terminology is advantageous but not required.
- Proficient computer skills, including experience with call center software and databases.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Tamarac, FL 33319 (Preferred)
Work Location: In person
Salary : $15 - $20
