Strategic Account Manager

Together We Make Ardent Mills Whether we’re making innovative breakthroughs or nutritious food. Whether we’re making our processes more sustainable or our communities more prosperous. Whether we’re making our customers happy or making progress in our own careers. At Ardent Mills, we all get to make something special every day. Join us and you can too. Learn more about doing work you can be truly proud of with North America’s leading flour supplier. Joining Ardent Mills means making a commitment to yourself and to the other members of our team. We call this Our Promise. All of us share responsibility for the success of Ardent Mills. We work closely together in teams and across functions. Nobody is left isolated or unsupported. Everyone matters. Everyone has a voice. This gives each of us the opportunity to create something special every day. And, when we come together, that’s when truly amazing things happen. Together, we make our customers' success the focus of our business. Together, we make the innovative breakthroughs that shape our industry. Together, we make communities healthier and more prosperous. Together, we are raising the bar for a more sustainable world. Together, we make the food that nourishes North America. Together, we can make our ambitions a reality. Strategic Account Manager Your role: As a Strategic Account Manager, you will be focused on customer engagement within our largest, most critical customer accounts. In this senior sales position, you will be responsible for growing portfolio sales and margin across accounts in your territory to achieve sales goals. You will be responsible for strategic account planning and management across each account, including engaging with multiple decision influencers to identify opportunities, delivering differentiated solutions, and reinforcing the value of an Ardent Mills Partnership. You will have a specific focus on selling Core Flour products. You will be expected to work in tandem with a Specialty Products Account Manager, to ensure effective coverage of an account and to maximize our opportunity to sell Ardent Mills’ full portfolio. As a sales team member, you will utilize the Customer Engagement Process, and other defined tools and processes while working alongside Sales Leadership to manage the internal network and minimize barriers to achieving sales performance goals. As a Strategic Account Manager, the Ardent Mills Values of Trust, Serving, Simplicity, and Safety will guide your decisions, while upholding Our Promise we make to our Team Members. You will listen, learn, and serve your team and Customers. You will work with your Sales Leadership to deliver superior business results while embracing a mindset of change resiliency, showcasing learning agility, and challenging yourself to do better. Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner. Your responsibilities: 40% Customer Facing Sales Activities 50% Non-Customer Facing Sales Activities 10% Internal Non-Sales Activities Prospect & Qualify Attend prioritized events (e.g., trade shows, etc.) to promote Ardent Mills and generate leads, with a focus on events that are most important to Ardent Mills’ Strategic Customers; work closely with Marketing to optimize Customer-specific commercial promotional efforts Engage current customer account stakeholders to identify new opportunities for growth across products and services; work with Sales Leadership to appropriately prioritize time and effort allocation among accounts to optimize business outcomes Participate in meetings with Sales Leadership to prioritize accounts, identify account growth opportunities, forecast account growth, and discuss other methods to achieve sales and business objectives Identify Key Decision Influencers & Define Needs Research Customer to gain and maintain an understanding of their business, product lines, and end Customers, and develop recommendations on how to meet Customer needs in alignment with Ardent Mills Solutions Identify key decision makers and influencers, build strong relationships with them, and engage in fruitful discussions to understand the needs and priorities of the account Enable connections between decision influencers and internal Ardent Mills counterparts (e.g., Marketing, Supply Chain, RQT, Operations, Risk Management) Leverage Specialty Products Account Manager and other Ardent Mills functions to optimally execute needs identification and validation After the sale, maintain awareness of Customer needs and current decision-makers and influencers Design Tailored Solutions & Articulate Value Propositions Work with cross-functional teams to co-create viable solutions across the Ardent Mills product portfolio that meet Customer needs and preferences Align internal capabilities to design tailored solutions that achieve strategic and financial objectives Define and communicate relevant value propositions in a way that details the benefits of partnering with Ardent Mills and differentiates us from our competitors Deliver Proposals & Reach Mutually Beneficial Agreements Create and deliver proposals, including pricing, that reflect identified solutions and Ardent Mills differentiated value Conduct negotiations for mutually beneficial agreements while maintaining and growing strategic partnerships, considering the overall health of the partnership in addition to the deal specifics; appropriately leverage legal team to manage supply agreement and contract execution processes Set Up Contracts & Onboard Customers Ensure accurate set-up of Customer contracts and communication of contract specifications to all relevant internal teams (supply chain, mills, etc.) Maintain cross-functional Ardent Mills team to service Customers and facilitate connection with corresponding Customer functions Execute the Customer onboarding process, through clear and timely communication with both internal and Customer stakeholders Fulfill Orders, Provide Service, & Collect Payments Maintain consistent contact with Customer to confirm orders, facilitate payment and ensure satisfaction Ensure Customer issues are addressed quickly and effectively through collaboration with other functions, and follow up on Customer questions and requests Collaborate with Customer Service and other functions to deliver on expectations Maximize & Reinforce Value Delivered Collect account feedback on overall satisfaction with Ardent Mills and document findings to develop improvements of products and services Reinforce value of Ardent Mills by leveraging data and analytics to provide Customers with information demonstrating the strategic and quantitative benefits of the partnership Industry & Market Knowledge Develop deep expertise relevant to territory owned, Customers, segments, and the industry overall; use these insights to differentiate Ardent Mills with Customers; regularly share insights with Sales Leadership; awareness of the unique drivers for flour and overall grain markets (i.e. Futures, basis, feed, etc.) Maintain a deep understanding of the products and services available in their portfolio, and stay up to date with new innovations, products and offerings from Ardent Mills People, Process, and Technology Leverage existing Ardent Mills resources and technology, such as Salesforce CRM, to operate effectively Utilize internal support teams when needed to better service customers’ accounts Establish, maintain, and update Account Plans throughout the sales process; create and document goals and the strategies and activities to execute Work with Sales Leadership to validate mutually beneficial account growth strategies Required Education, Skills & Experience: BA or BS in business, or relevant field OR High School Diploma or GED and 8 years of sales experience 5 years of sales or relevant work experience Strong sales process skills and communication abilities (verbal and written) Good listening skills Demonstrated ability to influence and support internal teams that are not direct reports Demonstrated ability to deliver results Demonstrated ability to build trust with Customers and influence Customer decision making Outstanding conceptual skills Strong interpersonal skills including relationship-building and collaboration Proven analytical ability and comfort using data for decision-making Natural sense of curiosity for the industry, segment, customers, and our products Ability to thrive in difficult conversations An openness and excitement to learn, grow, and be coached about sales, the industry, etc. Show high learning agility to new technology, process, and ways of working Strong negotiation skills Good to have: First-hand knowledge and experience in the flour milling industry or food services Other considerations: Travel: Up to 50% within the US and Canada Ardent Mills is headquartered in Denver, CO. This role may be located in our Denver headquarters or may be remote EEO Commitment At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, aboriginality, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. Location: Remote CO Address: 126 Remote, Denver CO, 80202 Additional Locations (if applicable): Employment Type: Full time Additional Information: COMPETITIVE COMPENSATION: We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate’s unique set of skills and level of experience. The starting range for this position is $110,225.63 - $147,013.43, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 30% Annual: Individual Target. BENEFITS: At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: • Medical, Dental and Vision Coverage• Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE).

Salary : $110,226 - $147,013