Salesforce Analyst

Job Duties and Responsibilities
System Management/Administration

• Administer Salesforce program, working closely with IT partners
• Collaborate with stakeholders on program requests
• Utilize applicable software, web interfaces, and/or applications to monitor and update work order status; help maintain user access for applicable systems
• Regularly update and maintain systems and files to reflect current physical security and alignment attributes
• Prepare, maintain, and distribute reporting related to service status, usage, and productivity
• Track progress for all new store installations & service follow-up
• Place work orders as requested for store issues
• Track work order numbers and research as needed
• Develop and update project tracker(s)
• Send out information and planning docs to business partners to align with project timelines
• Track assets subject to removal and recovery and manage system shutdown and maintenance agreement terminations for closing/relocating locations

General Support

• Maintain fruitful and productive relationships with vendors and interdepartmental business partnerships
• Participate in training new Associates
• Any other duties as assigned by your supervisor Assist in collecting and reporting data & statistics on standard intervals and as needed
• Provide feedback supporting increased efficiency and productivity related to processes

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Required Skills and Qualifications

• Strong problem-solving skills, communication skills, analytical thinking
• Proficient in Microsoft Office products, particularly formula-driven reporting in Microsoft Excel
• Knowledge of object-oriented programming, HTML, Java, or other programming languages
• Desire for Salesforce experience or object-based coding experience
• IT operations or ticketing platform experience is a plus
• Ability to escalate and make decisions

Additional Notes from Supplier Call

• Must have strong Excel skills, analytical skills, and an understanding of business operations, workflows, and processes
• Minimum onsite presence Tuesday-Thursday, with flexibility to come onsite more as needed

Job Type: Contract

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Salesforce: 3 years (Required)
• Application support: 3 years (Required)

Ability to Commute:

• Coraopolis, PA 15108 (Required)

Work Location: Hybrid remote in Coraopolis, PA 15108

Salary : $18 - $22