What are the responsibilities and job description for the Client Relationship Associate position at USClaims?
JOB SUMMARY
US Claims is a leading provider of advances to personal injury victims and their families. US Claims’ mission is to provide much needed liquidity to an under-served market; providing financial means for victims to pursue a fair settlement. We have built an organization driven by excellence and we are looking for people who are excited by the opportunity to join us! Offering an innovative environment guided by outstanding leadership, it is a perfect platform to demonstrate your talent and build your career. Energized by the challenges and rewards ahead, we are a passionate team that will continue working on the exponential growth of our business. We are currently hiring an experienced Client Relationship Associate to join our team, reporting directly to the Relationship Manager.
The Client Relationship Associate will be responsible for maintaining a portfolio of attorneys (clients) that have done business with US Claims. The candidate will work closely with the Relationship Manager to keep existing relationships active. The Candidate will be focused on developing and nurturing relationships with a goal of securing additional business. The ideal candidate is an excellent communicator with a sales/customer service background focused on building relationships and successfully maintaining an ongoing level of engagement with clients. The Relationship Associate will work closely with other team members to ensure attorneys and their clients receive excellent customer service.
RESPONSIBILITIES AND DUTIES
- Contact a portfolio of 450 law firms
- Nurture leads including inbound/outbound calls and written communications
- Establish and preserve long-term relationships with attorneys and law firms
- Identify opportunities and assist the Relationship Manager with the progression of those opportunities
- Identify key staff at law firms to cultivate profitable relationships
- Facilitate the accumulation and prompt return of requisite documents
- Assist with the needed tasks to move deals through the pipeline
- Work quickly to address and resolve issues
- Consistently perform the required daily activities to conserve a robust pipeline of qualified opportunities
- Maintain engagement with prospects and accounts in pipeline to grow sales volume
- Promote high quality service and the Company's positive image
- Organize regular meetings and handle client communications
- Other duties as assigned
EDUCATION, SKILL & EXPERIENCE REQUIREMENTS
- Advanced business acumen and understanding of sales
- Relationship associate and customer service experience
- Comfortable with heavy phone call volume
- Proven ability to build and maintain relationships on the phone and through marketing efforts
- Excellent, professional verbal and written skills
- Successful presentation and problem solving skills
- Ability to think and act independently within a fast paced environment
- Strong organizational and planning skills
- Proficient in Microsoft Office software and ability to use company CRM
- Bachelor’s degree required
- Proficiency in Spanish is required
