Product Information Management Data Analyst

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

Capability Transformation Overview:

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

Position Overview:

The CX Product Information Data Analyst is a subject matter expert for USG product information, ensuring accuracy and consistency of product data. They lead data harmonization efforts and act as the product information data steward, maintaining product hierarchy and encouraging governance to maintain the Product Information Management (PIM) system as the single source of truth. Ultimately, the role supports syndication of data to internal and external systems, ensuring seamless and efficient information flow.

USG offers a hybrid workplace. The office location is Chicago, IL.

The Team:

The Product Data and Information Publishing / PIM team works in an agile environment, guided by a Product Owner and a Tech Lead. Each member of the team has a specific role to play, but they all share a common goal of delivering industry-leading digital solutions to our customers.

The Product Data and Information Publishing / PIM team is effective because of its ability to work collaboratively and take ownership of its deliverables. It operates within a product-platform model that emphasizes cross-functional collaboration and end-to-end ownership of deliverables. This model leverages the diverse skill sets of team members and fosters innovation, agility, and accountability.

KEY RESPONSIBILITIES

• Product information owner: Serve as the subject matter expert for USG product information, ensuring data accuracy and consistency. Maintain and update the product hierarchy within the PIM system
• Data stewardship: Act as the data steward for product information, overseeing and enabling data quality and integrity. Encourage and enforce governance practices to maintain the PIM system as the single source of truth
• Local data harmonization: Direct local data harmonization efforts to ensure uniformity across various data sources. Work closely with cross-functional teams to align data harmonization strategies
• Data syndication: Support the syndication of product information to internal and external systems. Ensure timely and accurate data distribution to stakeholders, including marketing, sales, and external partners
• Governance and compliance: Implement and enforce data governance frameworks and compliance standards. Conduct regular audits to ensure adherence to data governance policies
• Collaboration and coordination: Collaborate with IT, marketing, sales, and other departments to align product information strategies. Communicate effectively with stakeholders to ensure understanding and adherence to data management practices
• Continuous improvement: Identify opportunities for process improvements in data management and governance. Implement best practices and innovative solutions to enhance the PIM system and data workflows

Midpoint may be adjusted based on the skills and qualifications of the selected candidate.

KEY QUALIFICATIONS:

Education:

• Bachelor’s degree in Business Administration, Marketing or a related field

Required Skills:

• 5 years in roles related to product information and/or data management
• Deep understanding of product information management (PIM) systems and best practices (e.g., managing product data lifecycle, implementing data governance policies, integrating PIM with other business systems)
• Strong skills in data stewardship, ensuring data accuracy, consistency, and completeness
• Familiarity with data syndication processes and tools
• Strong analytical skills with the ability to interpret complex data sets
• Excellent problem-solving skills to address data inconsistencies and governance issues
• Strong collaboration skills with the ability to work effectively with cross-functional teams, including IT, marketing, and sales
• Knowledge of data governance frameworks and compliance standards
• Ability to encourage and enforce data governance practices within the organization
• Excellent written and verbal communication skills

Preferred Skills:

• Familiarity with building materials product information requirements and standards
• Understanding of customer experience principles and how product information impacts customer satisfaction
• Familiarity with Agile development methodologies

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability/veteran