What are the responsibilities and job description for the Part-Time Handicap Administration Support position at USGA?
The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.
About this role:
The USGA has partnered with each Allied Golf Association (AGA) to establish a territory wide USGA/AGA GC (GC) program to make it easier to get a Handicap Index® , allowing the USGA to begin to market and grow the base of the AGA. The GC is a key program for the organization that supports the growth of golfers with a Handicap Index® by providing an easy onboarding channel. The USGA administers the GC, including all online registrations whereby the USGA processes the payment from the golfer and places them in their respective AGA club.
The Part-Time Handicap Administration Support role will provide assistance and perform administrative tasks to support the GC membership registration. The role will be responsible for monitoring registrations, providing administrative oversight and assistance, and general support when needed.
What you'll do:
- Respond to member inquiries and service requests, and follow up as needed to ensure member satisfaction and increased member engagement logging each incident for KPIs and reporting
- Assist in the preparation/execution of membership surveys and evaluations
- Review refund requests from golfers and process accordingly
- Maintain current database of memberships and profile data
- Assist with producing weekly/monthly membership activity reports for department and AGA community
Where you'll be:
This is a part-time role, working 24 hours per week, for a duration of 12 months. This role will be based at our campus in Liberty Corner, NJ on a hybrid schedule initially, working in-office between Monday - Thursday.
What you bring:
- Previous administrative support experience is strongly preferred
- Experience working with cross-functional teams
- Excellent oral/written communication skills, including responding to inquires in a tactful and timely manner
- Must be able to work within a strong team and collaborative environment
- Strong strategic thinking, problem-solving abilities, and a proactive, results-oriented approach
- Ability to navigate web-based programs
- Knowledge of Microsoft Office, Zen Desk, HubSpot and other similar tools
- Ability to follow systems and procedures with attention to detail
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.
