What are the responsibilities and job description for the Integration Services Specialist position at Usherwood Office Technology?
JOB DESCRIPTION:
At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement. This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients’ connectivity needs before, during, and after deployment. An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams. A successful specialist will listen to a client’s issue, diagnose the nature of the problem, and provide remote support to remedy. They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications. The specialist will be required to travel to customer sites when necessary to resolve client issues.
KEY RESPONSIBILITIES:
- Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote).
- Support Managed print applications: Uniflow, Papercut, Goldfax.
- Support common connectivity, driver, and application requests.
- Install, maintain, and support print, surveillance, AV display, and phone applications.
- Send, receive, and coordinate client deployment surveys.
- Create and maintain process documentation.
- Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members.
EDUCATION:
- Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience
- Experience in IT helpdesk, customer service or support capacity is encouraged.
- A certification and Network certification or ability to attain within first six months
SKILLS & QUAILIFICATIONS:
- Working knowledge of Microsoft Windows, Mac OS, and applications.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery.
- Ability to prioritize and multitask assigned tasks in a fast-paced work environment.
- Strong written and verbal communication.
- Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite.
- Ability to work both independently and in a team environment.
- Ability to learn and master specific applications.
BENEFITS:
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- 20 days of paid time off
- Cellphone allowance
- Company paid life insurance and long-term disability insurance
- 401(k) plan with matching company contribution
- Paid training and certification opportunities
- Annual company store allowance
“Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO
Usherwood Office Technology is an Equal Opportunity Employer.
Visit us at www.usherwood.com
