What are the responsibilities and job description for the General Manager position at USHG?
One of America’s most beloved and iconic restaurants, Gramercy Tavern has welcomed guests to enjoy its contemporary American cuisine, warm hospitality, and unparalleled service since 1994. Chef Michael Anthony’s fiercely seasonal menu consists of elegant dishes with a rustic influence that showcases the restaurant’s relationships with local farms and purveyors. The one-michelin starred restaurant can be enjoyed through two distinct dining experiences: the Tavern and the Dining Room. The Tavern serves an à la carte menu in a vibrant and more casual setting. The Dining Room offers five course seasonal menu that is driven by the green market.
Who you are:
The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The General Manager partners with the Director and Executive Chef to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Union Square Hospitality Group. The General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders.
What you'll do:
- Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
- Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
- Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
- Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
- Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
- Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
- Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
- Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short-term and long-term health of the business
- Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
- Act as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives
- Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success
What we need from you:
- 5 years of leadership experience in restaurants and hospitality
- Proficient knowledge of systems and processes in restaurant management
- Strong business and financial acumen
- English fluency and Spanish knowledge preferred
What you’ll get from us:
- Annual salary of $120,000 - $130,000 plus bonus potential*
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- Life Insurance
- Flexible Spending Options (health care, dependent care, transit & parking)
- Employee Assistance Program to support overall mental wellbeing
- Exclusive access to primary care, mental health, and other healthcare services through Radish Health
- Annual dining credit and 51% dining discount throughout the USHG family of restaurants
- Matched 401(k) to help you invest in your future
- Access to the USHG HUGS Employee Relief Fund
*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
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Salary : $120,000 - $130,000
