What are the responsibilities and job description for the Front Office Clerk position at USPI?
Memorial Hermann Surgery Center Richmond is a premier outpatient surgical facility dedicated to providing high-quality, patient-centered care. Our center specializes in a variety of surgical procedures, ensuring efficiency, safety, and an exceptional patient experience. We take pride in our commitment to excellence, teamwork, and compassionate care.
Memorial Hermann Surgery Center Richmond is part of United Surgical Partners International (USPI), a leader in the ambulatory surgical care industry. USPI partners with top physicians and health systems to deliver first-class surgical services across the nation.
Job Summary:
We are looking for a detail-oriented and customer-focused Front Office Clerk to join our team. As the first point of contact for patients and visitors, the Front Office Clerk plays a vital role in ensuring a smooth check-in and registration process while maintaining a welcoming and professional environment.
Roles and Responsibilities:
- Greet patients, visitors, and staff in a friendly and professional manner.
- Manage the check-in and check-out process efficiently.
- Collect and verify insurance information, identification, and required paperwork.
- Assist patients in completing necessary forms and documentation.
- Schedule appointments and surgical procedures, coordinating with medical staff.
- Answer and direct phone calls, providing general information and assistance.
- Process co-pays, payments, and billing inquiries.
- Maintain patient confidentiality and compliance with HIPAA regulations.
- Organize and maintain front office records and files.
- Support administrative and clerical tasks as needed.
What We Offer:
- Competitive wages
- Health, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid Time Off (PTO)
- Company-paid holidays
- Employee Assistance Programs
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Education Assistance
- Short-Term and Long-Term Disability Insurance
- A supportive and team-oriented work environment
Who We Are:
At Memorial Hermann Surgery Center Richmond, we are dedicated to providing top-tier outpatient surgical care. As part of United Surgical Partners International (USPI), we uphold the highest standards of quality, safety, and efficiency. Our culture fosters inclusivity, teamwork, and professional growth, ensuring that every team member thrives while delivering outstanding care to our patients.
Be a part of a team that makes a difference every day. Apply today!
Required Skills:
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems, electronic health records (EHR), and scheduling software.
- Knowledge of insurance verification and medical billing is a plus.
- Ability to work efficiently in a fast-paced environment.
- Strong verbal and written communication skills.
- Detail-oriented with the ability to handle confidential information responsibly.
Required Experience:
- High school diploma or equivalent required; additional administrative training is a plus.
- 1-2 years of experience in a medical office, healthcare setting, or customer service role preferred.
- Familiarity with medical terminology and healthcare processes is beneficial.
- Experience in an ambulatory surgery center (ASC) setting is a plus.
