Patient Access Project Coordinator

Position Overview: Reporting to the Director of Centralized VOB - Enterprise RCM, the Project Coordinator is part of the team that ensures the successful implementation, best practices, optimal revenue cycle results, and account management for new clients joining the Centralized Patient Access Department. In addition, the Project Coordinator will provide administrative support, coordination, and be accountable for the management of financial data. The Project Coordinator will facilitate communication and complete the appropriate tracking to ensure successful milestones are met in all responsible areas.

Responsibilities:

Client Onboarding

• Participate in weekly calls with clients during the onboarding phase to provide client meeting notes.
• Provide document maintenance for implementation task list items.
• Complete routine updates to master tracking applications including the Facility Master Matrix and Central VOB Pipeline.
• Assist in a variety of administrative tasks as needed to ensure a smooth and successful implementation of new clients.

Administrative Analytics

• Contributes to various organizational objectives through project support and assignments for Senior Leadership as requested.
• Participates and assists in the design, implementation, and administration of new and revised programs, systems, processes, methods of operation, and forms.
• Coordinates and monitors the administrative functions of assigned projects; compiles materials and assists in the preparation of reports, manuals, and publications.
• Performs professional and technical work in the formulation and administration of client data collection and reporting.
• Maintains records of goals and accomplishments to be reported to Leadership Team on a monthly basis.
• Completes daily, weekly, monthly, quarterly, and annual reporting based on different dataset compilations.
• Works directly with all staff levels to utilize business management systems and harness reporting tools and strategies.
• Participates on teams, committees, and special projects within the organization as requested by Leaders.
• Responds to requests for information.
• Provides exceptional customer service to those contacted in the course of work.
• Other duties as assigned.

Requirements:

• 3 years Project management experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred.
• Ability to lead and manage projects to achieve goals.
• Understanding of system and business processes, as well as healthcare financial issues.
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results.
•  Required to meet critical deadlines.
• Desire to motivate, inspire positive outcomes and deliver excellent results.
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• The ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Work independently to identify and resolve complex client problems.
• Be able to multi-task and handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook.
• Must possess positive attitude to enhance a cooperative and energetic work environment.