Customer Journey Analytics (CJA) Lead

1 Opening
Issaquah

Customer Journey Analytics (CJA) Lead

Lead I - Product Engineering

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for CJA Lead who will be responsible for discovery, design and implementation of CJA requirements i.e. Creation of CJA Reports using dimensions, metrics & analyzing the insights generated.

The opportunity:

• Discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP.

• Data management - Analyze the need of additional data OR reusing existing data present within CJA, as per the reporting requirement from the client.

• Report development - Create CJA Projects/Reports using various metrics, dimensions and various components including Filters & Calculated Metrics.

• Configuring s & exports. CJA Development - Lead (40%) - Work closely with cross-functional teams, including developers, data engineers, and project managers.

• Lead the discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP.

• Review the changes done by junior CJA developers. Mentor and guide junior team members in technology best practices.

• Technical issue resolution - Diagnose, troubleshoot, and resolve technical issues and guide the team for any blockers being faced.

• Helping team to understanding the client requirements and solutioning it for the Junior Developers

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Overall IT Experience of 6 years, with minimum 2 years of hands-on development experience with Customer Journey Analytics (CJA)

• Understanding of Analytics Data Collection using some tag manager is must preferably experienced with Adobe Tag / Launch.

• Experience with Adobe Analytics - proficient with different types of AA report components, evars, props, events, segments.

• Experience with Adobe Web SDK, Understanding of Adobe Journey Optimizer on high level, Adobe experience Platform Dataset, Query Service would be a plus.

• Demonstrate strong analytical and problem-solving skills.

• Good communication skills to ensure effective customer interactions, communications, and documentation.

• Self-starter - Organized and highly motivated.

• Fast learner, ability to learn new technologies/languages.

• Excellent written and verbal communication skills.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range: $98,000-$148,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

Customer Journey Analytics,Adobe Tag/Launch,Adobe Analytics