What are the responsibilities and job description for the (P/T) Front Desk Attendant position at USTA National Tennis Center Inc?
United States Tennis Association (USTA) is the national governing body for the sport of tennis in the United States. Our mission is to promote the development of tennis as a means of healthful recreation, establish and maintain rules of play, and foster national and international amateur and professional tournaments.
The USTA’s crown jewel is the United States Open Tennis Championships (US Open), which it owns, and operates at the USTA Billie Jean King National Tennis Center (NTC) in Flushing Meadows Corona Park, Queens, New York. This facility welcomes over 700,000 visitors annually for the US Open-- the atmosphere is electric during the tennis tournament and the facility affords visitors a high quality, state-of-the-art, helpful atmosphere for families, seniors, young adults and international guests. Our continuous growth and expanding market has challenged us to raise the bar in every facet of our organization. To help continue our success, we are focused on strengthening our core and greatest asset: our employees.
The front desk is typically the general public's first impression of the National Tennis Center. It is important that our attendants be friendly, trustworthy, cooperative and able to handle a fast paced environment.
- Assign courts to players for open time, donated courts, private lessons and group lessons in computerized reservation system
- Aid in answering general phone inquiries regarding reservations, prices, and program information
- Properly account for any money transactions during shift and monitor and reconcile daily court sheet
- Operate light panels for indoor and outdoor courts
- Monitor courts for players exceeding time
- Record phone numbers for open time players and record names of players acting as no- shows for future reference
- Serve as information center for NTC patrons providing them with pertinent information and changes regarding NTC procedures
- Collect monies and record same for teaching programs and contract time
- Relay phone messages to staff
- Book private lessons and provide information about NTC Tennis Programs
- Other duties as assigned
- US Open Duties: as assigned
- Excellent customer service, phone manner, and communication skills.
- Possess computer skills
- Must have weekend and evening availability
- Bilingual a plus, but not necessary
- Ability to remain calm and focused in fast-paced, stressful situations
- Position is considered onsite and site specific at the NTC
Pay range in the United States: $16 per hour
Salary : $16
