What are the responsibilities and job description for the Business Systems Improvement Specialist position at USZoom LLC?
About iPostal1
iPostal1 and our parent company USZoom have been pioneering digital mailboxes and mailroom management software since 2007.
We have the largest and fastest-growing network of digital mailbox locations across the U.S. and abroad, with thousands of locations available.
Our commitment to innovation has led us to become the leading digital mailbox provider, with the most features and best customer satisfaction ratings in the industry.
We are BBB accredited with an A rating and dedicated to delivering exceptional service to our customers.
About the Job
We are seeking a detail-oriented and analytical Process Improvement and Systems Analyst to join our team.
The ideal candidate will collaborate with internal stakeholders, evaluate existing processes, identify areas for improvement, and implement solutions to optimize efficiency and streamline operations.
This role requires a strong understanding of business processes, data analysis, technology systems, and a keen eye for detail.
Key Responsibilities
- Collaborate with cross-functional teams to gather requirements, document workflows, and understand business needs.
- Conduct thorough analysis of current business processes and systems to identify inefficiencies, bottlenecks, and areas for improvement.
- Utilize data analysis techniques to identify trends, patterns, and root causes of process issues, and recommend solutions.
- Design and document new processes, workflows, and procedures, ensuring alignment with business objectives and regulatory requirements.
- Provide training and support to team members on new processes and systems implementations, while keeping them informed on other ideas.
- Monitor and measure the effectiveness of process improvement initiatives, tracking key performance indicators (KPIs) and reporting on results.
- Collaborate with stakeholders to understand business requirements and objectives related to service management processes.
- Conduct regular reviews and audits of Freshservice configurations and data to ensure continual use in effective or changes need to be made.
- Serve as a subject matter expert on Freshservice, staying informed about new features, updates, and best practices.
- Document process changes, system configurations, and best practices for reference and training purposes.
- Stay informed about industry best practices, emerging technologies, and trends related to process improvement and systems optimization.
