What are the responsibilities and job description for the Process Optimization and Analytics Professional position at USZoom LLC?
Job Overview
iPostal1 is seeking a highly motivated and analytical professional to join our team as a Process Improvement and Systems Analyst.
The ideal candidate will possess a strong understanding of business processes, data analysis, technology systems, and a keen eye for detail.
Key Responsibilities
- Collaborate with cross-functional teams to gather requirements, document workflows, and understand business needs.
- Conduct thorough analysis of current business processes and systems to identify inefficiencies, bottlenecks, and areas for improvement.
- Utilize data analysis techniques to identify trends, patterns, and root causes of process issues, and recommend solutions.
- Design and document new processes, workflows, and procedures, ensuring alignment with business objectives and regulatory requirements.
- Provide training and support to team members on new processes and systems implementations, while keeping them informed on other ideas.
- Monitor and measure the effectiveness of process improvement initiatives, tracking key performance indicators (KPIs) and reporting on results.
- Collaborate with stakeholders to understand business requirements and objectives related to service management processes.
- Conduct regular reviews and audits of Freshservice configurations and data to ensure continual use in effective or changes need to be made.
- Serve as a subject matter expert on Freshservice, staying informed about new features, updates, and best practices.
- Document process changes, system configurations, and best practices for reference and training purposes.
- Stay informed about industry best practices, emerging technologies, and trends related to process improvement and systems optimization.
