What are the responsibilities and job description for the Hospital - Patient Admissions Representative - Intermediate position at UT Health San Antonio?
Job Description
Under general supervision, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.
Responsibilities
Education: High School Diploma or GED is required.
Experience: 3 Years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.
Under general supervision, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.
Responsibilities
- Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence.
- Greet and assist patients, families, and visitors courteously and professionally.
- Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required.
- Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-ofpocket expenses or co-payments required.
- Perform Hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
- Provide assistance with questions regarding scheduling guidelines and clinical protocols.
- Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues.
- Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services.
- Must be available to work hours and days as needed based on departmental/system demands.
- Performs other duties as assigned.
Education: High School Diploma or GED is required.
Experience: 3 Years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.
