What are the responsibilities and job description for the IT Support Specialist-Senior (On-Site) position at UT Health San Antonio?
Job Description
Under limited supervision, responsible for providing technical support and resolving computer hardware, software, and other technology-related problems for the Institution. Acts as liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. Leads or mentors lower level team members.
Responsibilities
- Provides highly responsible support of technology systems and services for the university faculty, staff and students.
- Troubleshoots and evaluates technical problems; supports a variety of software and network applications; provides peripheral support and online course support.
- Installs, maintains and troubleshoots standard software applications and provides hardware support. Evaluates, tests, and documents new software applications, hardware and procedures.
- Monitors technical calls and assigns calls to other technical specialists.
- Manages and serves as a project lead on technical projects.
- Researches new and enhanced technologies.
- Creates, tests, evaluates and modifies computer images. Finalizes and approves desktop and laptop images.
- Provides escalated support for complex problems.
- Responsible for writing and maintaining technical procedures documentation for classroom technology.
- Trains and mentors lower level staff in standard software applications and hardware support.
- Responsible for writing and maintaining technical procedures documentation
- Performs all other duties as assigned.
Qualifications
EDUCATION :
EXPERIENCE :
LICENSE AND CERTIFICATION :
About Us
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options :
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Salary : $40,000
