Enterprise Systems Administrator II, Information Resources

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
In addition to the standard job duties of this position, we are in need of a Desktop Administrator with in-depth knowledge in operations and engineering functions of desktop operating systems and other technologies like Windows 10/11, Citrix, SCCM, MECM, GPOs, Active Directory, and Infrastructure/Enterprise Support. In this role, you will deploy, create and maintain client desktop images, configuration, software distribution, and patching, ensure that network and connectivity issues are clearly identified and fixed, ensure that desktops, mobile devices, and tablets are updated with latest patches, ensuring security and latest features to be available, responsible for providing Tier III support to internal customers by processing incidents and service requests that arrive at the technical help desk. Additionally, you will use ServiceNow to track, record, and maintain all Incidents and Change requests while maintaining internal and customer facing documentation in the Knowledge Base.  This position also requires strong knowledge of PowerShell scripting.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Associate's Degree in a technical field or equivalent

• Experience
  3 years of relevant and progressive job-related experience with 2 years of experience in a support position or role in an information systems environment.
  Additional experience may be considered in lieu of education.
• May be required to submit to a federal background investigation. 

JOB DUTIES

• Assists in analysis and remediation of problems involving: operating systems, database systems, applications, and other technologies as defined by an Enterprise Systems Administrator of higher grade.
• Troubleshoots system components and recommends improvements in support of an efficient, highly available data center operation.
• Assists with the design and implementation of data system components under the direction of Managers and other levels of Systems Administrators or engineers.
• Assists in the development of test plans including recovery procedures.
• Installs hardware and software in accordance with established guidelines including: Operating Systems, Database software and other application systems.
• Support for Call Center (HEAT) incidents.
• Develops methods for remediation of identified system security vulnerabilities based on existing procedures.
• Assists with responses to security incidents to prevent additional loss and obtains and preserves forensic evidence.
• Remains knowledgeable of changes in technology, industry practices, and state and federal regulatory requirements including FISMA, NIST FIPS, and other relevant publications.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.