What are the responsibilities and job description for the Call Center Intake Advocate position at Utah Community Action?
Utah Community Action is seeking to hire Call Center Advocates. We were recently awarded Best of State 2022 for Best Public Preschool and the Best Charitable Service Organization!
Our Call Center Advocate earns a competitive wage of $18.80/hour. We also offer generous year-round benefits, including health, dental, vision, 11 paid holidays in addition to paid time off between Christmas and New Year's, PTO (up to 192 hours per year), an hour of paid time on Fridays for self-care, a flexible spending account (FSA), a healthcare spending account (HSA) with up to a $2,500 match, a 401k plan with a 5% match, short and long-term disability, tuition reimbursement (some conditions apply), accident insurance, and life insurance.
ABOUT UTAH COMMUNITY ACTION
Founded in 1965, Utah Community Action is a nationally recognized nonprofit provider of comprehensive services for income-eligible families. Our six core programs, Head Start, Adult Education, Case Management & Housing, Nutrition, HEAT, and Weatherization, address barriers to self-sufficiency to empower individuals, strengthen families, and build communities. We are committed to ending poverty and improving the lives of those living in our community.
Our culture is based on our agency values of appreciation, compassion, integrity, respect, and trust. Our management team is well-trained and maintains an open-door policy so our employees can ask questions and solve problems.
A DAY IN THE LIFE OF A CALL CENTER ADVOCATE
As a Call Center Advocate, you are responsible for answering incoming agency calls and returning voicemails, educating clients about all six Utah Community Action programs & eligibility requirements, conducting initial client screenings, processing applications & gathering documentation, scheduling appointments, and streamlining access to application programs. You are also responsible for referring to other community resources to support client needs. As the first touchpoint of UCA, the Call Center Advocate is responsible for providing exceptional customer service and advocating for clients using a trauma-informed, client-centered approach.
COMPETENCIES FOR A CALL CENTER ADVOCATE
- Excellent communication skills with an emphasis on customer service and problem-solving
- Proficient in using various internet & computer applications, and excellent data entry skills
- Ability to use the multi-line phone system in a fast-paced environment
- Strong interpersonal skills and the ability to relate to clients from diverse backgrounds with a Trauma-Informed approach
- Open to feedback and willing to work towards the success of the team
- High level of confidentiality & accountability
- Ability to work independently, as well as part of a team
- Willingness to represent the Agency with professionalism
- Knowledge of community resources, agencies, and referral procedures
REQUIRED EDUCATION AND EXPERIENCE
- High School Diploma or GED
- MS Office experience
- Two years of nonprofit experience preferred
- Bilingual preferred(Spanish or Arabic preferred)
WORK SCHEDULE
This full-time social services position with our nonprofit typically work 8 am - 4:30 pm or 8:30 am - 5 pm. The work location is in Rose Park, Utah.
READY TO JOIN OUR NONPROFIT TEAM?
We understand your time is valuable so we have a quick and easy application process. If you feel you would be the right person for this entry-level job in social services, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Utah Community Action is an Equal Opportunity Employer, and the Agency is committed to maintaining a work environment that is free of unlawful harassment and discrimination. In keeping with that commitment, the Agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex, marital status, familial status, sexual orientation, gender identity, pregnancy, childbirth or pregnancy-related conditions, or any other protected- group status.
Salary : $19
