What are the responsibilities and job description for the Assistant Service Manager/Service Advisor position at Utah Imports?
Job Overview
We are seeking a dedicated and knowledgeable Assistant Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating vehicle maintenance and repair processes. This role requires a strong understanding of automotive services, excellent communication skills, and the ability to upsell services effectively.
Duties
- Greet customers and assess their vehicle service needs.
- Provide accurate estimates for repairs and maintenance, including tire service, oil changes, and other automotive services.
- Utilize mechanical knowledge to explain technical issues to customers in an understandable manner.
- Write detailed service orders and maintain clear communication with technicians regarding customer requests.
- Upsell additional services based on customer needs and vehicle condition.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area, ensuring all tools and equipment are properly stored.
- Stay updated on industry trends and new automotive products to provide informed recommendations.
Experience
- Previous experience in automotive service or as a Service Advisor is preferred.
- Strong knowledge of vehicle maintenance practices and auto estimating.
- Familiarity with service writing software is a plus.
- Excellent customer service skills with the ability to build rapport with clients.
- Mechanical knowledge and experience in automotive sales will be advantageous.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as a Service Advisor where your expertise will contribute to delivering outstanding customer experiences in the automotive industry.
Job Type: Full-time
Pay: $67,756.00 - $74,131.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $67,756 - $74,131