Premium Sales Account Executive

The Premium Sales Executive role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell and renew varying premium contracts, rental products, club seating, and corporate groups for the Utah Jazz, Utah Hockey Club, and Delta Center

DUTIES & RESPONSIBILITIES:

• Drive ticket revenue to the organization
• Meet or exceed annual ticket sales goals
• Exhibit a high level of motivation and desire to succeed in reaching sales goals and targets. 
• Ability to prospect effectively to find and create new business opportunities for yourself and the organization. This will be crucial to the long term success of the sales rep.
• Visit with clients in game to further build and strengthen the relationship. 
• Assist with game day responsibilities
• Deliver service that is personal, creative, and timely 
• Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals
• Field, resolve and document various client requests and concerns with the  highest standard of customer service
• Demonstrate a positive attitude, support company initiatives with peers and customers. 
• Assist in the development and implementation of customized programs, benefits and events for Utah Jazz, Utah Hockey Club, and Delta Center clients. This includes  working at Delta Center events.
• Setup appointments with prospects and clients and make building relationships a priority. 
• Support the broader sales, service and marketing functions and objectives of the organization
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization
• Work closely with team and arena departments (i.e., food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnership) to ensure premier entertainment experiences for clients and other guests.
• Be a good teammate, contribute positively to a winning culture, and be respectful.
• Protect the legal, financial, and moral well-being of the company.
• Be a student, be a teacher, be a leader.
• Other duties as assigned.

COMPETENCIES:

• Establishes and builds strong customer relationships, delivering customer centric solutions that are extraordinary and creative 
• Works reciprocally with teammates and others across the organization to meet shared objectives
• Takes action by taking on new opportunities and rough challenges with a sense of urgency, high energy and enthusiasm
• Handles conflict situations effectively, seeing them as opportunities to create service solutions
• Demonstrates self-awareness, using a combination of feedback and reflection to understand strengths and weakness while actively seeking to improve them 

QUALIFICATIONS:

• Bachelor’s degree or the equivalent training and experience. 
• Preferred experience of 1-3 years career experience in high level sales. 
• Shown ability to establish rapport with colleagues and build strong social relationships. 
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient. 
• Possess extraordinary communication skills and the ability to effectively handle conflict management. 
• Be analytical and possess creative problem solving and decision-making skills. Ability to organize and prioritize workload in a fast-paced environment. 
• Strong technology skills; proficient in Google applications. Knowledge of inventory management software and CRM is a plus. 
• Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@utahjazz.com to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.