IT SPECIALIST (CUSTSPT) (INDEF) (TITLE 5)

Summary

This National Guard position is for a IT SPECIALIST (CUSTSPT) (INDEF) (TITLE 5), Position Description Number T5906P01 and is part of the 151 Comm SQD located in SLC, with the Utah Air National Guard.

This vacancy is opened to the public.

The selecting supervisor for this vacancy is MSgt Sam Blunck.

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Duties

Major Duties: This is not an all-inclusive list

As a IT SPECIALIST (CUSTSPT) (INDEF) (TITLE 5), GS-2210-9/11, you will:

• Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
• Plans, coordinates, installs, and continuously analyzes system design, hardware and software.
• Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
• Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
• Performs system audits to assess security parameters and performance of IA controls within the network environment.
• Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
• Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
• Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
• Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems.
• Assesses and mitigates security vulnerabilities of installed system hardware and software.
• Provides customer technical assistance and support for all users.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers.
• Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.
• Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment.
• Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds.
• Coordinates efforts between system customers, system support personnel and commercial vendors to identify and resolve hardware, software, and other system anomalies.
• Records problem reports as they occur and analyzes data to determine trends in use or performance that could lead to future problems.
• Provides orientation in the use of new or changed technology.
• Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty.
• Prepares user manual or instructions for assigned applications.
• Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
• Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.
• Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.
• Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations.
• Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.
• Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.
• Adheres to management control plan requirements by conducting self inspection and staff assistance visits.
• Resolves identified discrepancies.
• Performs other duties as assigned.
  
  

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Requirements

Conditions of Employment

• Must be a U.S. Citizen
• Participation in direct deposit is mandatory.
• Medical screening will be completed upon selection for hire.
• Males born after 31 December 1959 must be registered for Selective Service.
• May be required to successfully complete a probationary period.
• This position is subject to provisions of the DoD Priority Placement Program.
• Federal employment suitability as determined by a background investigation.
• Must be able to obtain and maintain the appropriate security clearance of the position.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
• May occasionally be required to work other than normal duty hours; overtime may be required.
• THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS. THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATIONPROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION. CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION8570.01-M
• Potential for Incentive Pay.
  
  

Qualifications

• Your resume must reflect in detail how the duties and responsibilities under each position you have held with each employer meets the below listed general and specialized experience required for the position.
• Must include beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week in order to determine part time vs. full time credit.
  
  

GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

Specialized Experience

GS-09

1-year specialized experience equivalent to at least GS-2210-7? (Must submit SF 50 to validate claim)

OR

Have experience receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency?

or Substitution of Education for Specialized Experience - See Education Below

GS-11

1-year specialized experience equivalent to at least GS-2210-9 (must submit SF 50 to validate claim.

OR

Have experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

or Substitution of Education for Specialized Experience - See Education Below

Education

Substitution of Education for Specialized Experience

At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

APPLICANT MUST SUBMIT A COPY OF THEIR TRANSCRIPTS FOR VERIFICATION OF EDUCATION REQUIREMENTS.

• This position conducts information assurance functions. The incumbent shall comply with the requirements of the certification program requirements outlined in DoD instruction 8570.01-M. The incumbent will be required to obtain and maintain certification within six (6) months of hiring. *Submit copies of IT certifications if available*
  
  

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

VETERANS' PREFERENCE: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Category Rating: Your application will be evaluated and rated under Category Rating selection procedures. Once the application process is complete, a review of your qualifications will be conducted to determine if you are qualified for this job. Qualified candidates will be assigned to a quality category. The quality categories are:

• Highly Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for this position.
• Well Qualified: Candidates in this category possess good skills and experience above the minimum requirements for this position.
• Qualified: Candidates in this category meet the minimum education and/or experience requirements for this position.
  
  

Your rating will be based on both your entire application package as well as the responses to the assessment questionnaire. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to reflect your abilities more accurately, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid work on the same basis as for paid experience. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience you must clearly indicate the nature of the duties and responsibilities in each position held and the number of hours per week spent in such employment.

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Required Documents

To apply for this position, you must submit a complete Application Package which includes: Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Resume: resume must show relevant experience, where you worked, job title, detailed duties and accomplishments written in your own words, employer's name and address, supervisor's name and phone number, starting and ending dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week. If you are a current Federal employee or previous Federal employee, provide your position title, pay plan, series and grade. Your detailed experience should be listed under each job title with starting and ending dates. Resume must show applicants name and contact information.
• Other supporting documents:
• Applicable documents required for qualification, education, or certification as stated above.
• Must provide transcripts for education requirements if applicable.
• Other supporting documents: VET Preference documents if you possess them (DD Form 214, VA Disability Letter, SF15)
  
  

Veterans Preference Information: Veterans' preference is not the same thing as being considered a veteran, there is a list of qualifying criteria that can be found at the following link:

OPM Guide: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/

Veterans' preference must be validated by formal submissions including all necessary supporting documentation.

Note: Any alterations in the shaded areas render the DD-214 void.

Acceptable Documentation May Be

• If claiming TP: You must submit a copy of your DD Form 214, "Certificate of Release or discharge from Active Duty". The DD 214 must reflect dates of service, Character of Service as Honorable or under honorable conditions, and an authorized campaign medal.
• If claiming CP or CPS: You must submit a copy of your DD Form 214 and a Disability Letter from the Department of Veterans Affairs. The DD 214 must reflect dates of service, and Character of Service as Honorable, or under Honorable conditions. The Letter from the Department of Veterans Affairs must reflect your disability rating (0 to 100%) for preference eligibility. (You may obtain one by visiting a VA Regional Office, contacting a VA call center, or online at VA.gov. You will need to submit a Standard Form, SF-15, "Application for 10-point Veterans' Preference".)
• If claiming XP: You must submit a copy of your DD Form 214, and a letter from the Department of Veterans Affairs reflecting 100% disability for preference eligibility. You will need to submit a Standard Form, SF-15, "Application for 10-point Veterans' Preference". Note: preference is not awarded if the veteran is living and is qualified for Federal Employment.
  
  

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.