What are the responsibilities and job description for the Systems & Network Technician position at Utility Supply and Construction Company?
We are seeking a motivated, career-minded person to join our I.T. Operations Team. Under the guidance of the Systems & Network Technician you will work to set up new locations, monitor & resolve network connectivity issues, and manage/maintain our growing company's systems and network infrastructure.
This is an exciting and challenging position that requires a desire and passion for learning. The ideal candidate will have the ability to think on their feet, troubleshoot, face challenges, and be an active team member. You will be working in a fast paced and team-oriented environment to complete projects and meet deadlines.
In addition to the above, knowledge and experience in the following functional areas are desired:
- Microsoft Active Directory Services, Azure/Entra ID, Domain Controllers, Exchange, M365 CoPilot, SharePoint, DHCP
- Configuration, support & maintenance of network equipment (Cisco), routers, firewalls, access points.
- Install, configure, support & maintain hardware and software systems for the following: Hyper-V, VMware, Windows Server 2016 - 2025, Remote Desktop Servers, & Windows 11 clients
- Network circuit upgrades, performance, maintenance, and troubleshooting.
- Assist with Disaster Recovery planning, implementation, replication, snapshots/backups, and testing.
- Perform preventative maintenance and support for servers and network equipment.
- Maintain network and computer security for user profiles, user access, data access, network, and hardware access.
- Respond to IT help desk calls/requests, document progress, & provide customer support.
- Understanding of VOIP phone systems (Mitel/ShoreTel) desired but will train the right candidate.
- Experience with HPE Alletra or similar enterprise storage system.
- Technical documentation of network configuration/topology & settings as well as various instructional documents.
- Maintain professional and technical knowledge by attending and participating in appropriate training.
Requirements:
- Bachelor's degree in information systems, computer engineering, or a related field required.
- 2 years' experience installing, configuring, and supporting network equipment required.
- Demonstrable skills troubleshooting network-related issues and performing system upgrades.
- Certifications (Microsoft MCSE; CompTIA: Security , Network ; or Cisco: CCNA, CCNP) preferred.
- Strong troubleshooting and research skills
- Proficiency in network infrastructure, network hardware, and data communication topologies. Familiarity with routers, switches, DNS, DHCP, and other network equipment.
- Skilled with M365 programs including Visio, Outlook, Word, Excel, Teams
- Strong problem-solving abilities, excellent communication skills, and an ability to work well in a team.
- Attention to detail and the ability to manage multiple tasks simultaneously with a focus on delivery of customer service and project objectives within timelines.
