What are the responsibilities and job description for the Field Service Coordinator position at Utility Trailer Manufacturing Company LL?
Position Summary
The Field Service Coordinator would support the Utility Trailer dealer/customer network and Field Service Regional Managers by gathering, documenting, analyzing, and presenting information regarding potential warranty claims. This position is at our corporate office located in the City of Industry, CA.
Key Responsibilities:
- Investigate potential warranty complaints
- Negotiate warranty settlements with dealers, suppliers, and customers
- Administer warranty policies and procedures
- Process warranty claims
- Cross functional communication with other departments (Engineering, Drafting, Sales, Manufacturing, Quality Control, Aftermarket, etc.)
- Provide support to the dealer / customer network regarding warranty requests
- Develop methods to continuously improve customer-facing applications
- Communicate with Vendors, plants, dealers, and customers
- Create monthly reports regarding warranty activity
Qualifications
- Some college preferred
- Mechanical aptitude essential (commercial vehicle service shop or military training in the transportation / maintenance field.
- Customer service experience a
- Ability to handle heavy call volume
- Ability to multi-task several projects at a time while prioritizing those most important
- Experience with MS Excel, MS Word, MS PowerPoint, HTML
- Strong People and Communication skills
- Strong collection, analysis, and reporting of factual information
- Self-Motivated / organized
- Maturity: Leadership skills, good judgment, even-tempered
- Prioritization and time management
- Excellent verbal and written communication skills essential
- Investigative skills: Research and documentation in detail
- Trailer Maintenance skills: Mechanical knowledge
- Ability to think "outside the box"
- Military experience a plus
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Regularly exercises discretion and the ability to prioritize workload.
Certifications, Licenses & Registrations
None required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers to handle, feel or reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to lift 10 lbs up to 25 lbs. Specific vision abilities required for this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Compensation
Salary Range: $45,000 to $55,000 annually
Non-exempt Position
We offer medical, dental, vision, profit sharing, life insurance, voluntary spouse life insurance, voluntary dependent life insurance, FSA, DCA, long term disability, accident insurance and more!
Salary : $45,000 - $55,000
