What are the responsibilities and job description for the Network Support Specialist II - ITS-Ops-VoiceSrvs position at UTMB Health?
Minimum Qualifications:
Associate's degree or equivalent in related field and two years related experience.
Preferred Qualifications:
- Minimum of 6 months experience
- Experience troubleshooting: ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, POTS, PRI, cross connects and potential IDF/MDF tasks
- Knowledge of wiring color code and fabrication of data cabling.
- Must be able to frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily
- Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.
Job Summary:
To provide hardware/software support and the technical skills required to administer, design, modify and maintain a network configuration at the department/school level.
Job Duties:
- Responsible for overall service of UTMB telecom products at assigned customer sites
- Prioritizing and planning of assigned service calls (tickets)
- Communicating updates associated with assigned service calls
- Escalating problems when appropriate
- Interacting in a professional manner with customers to foster positive relationships
- Replacing telephony hardware, basic maintenance practices
- Perform hardware or cable relocations
- Mounting telecom gateways, installing telephony hardware.
- Providing dial tone to FAX machines and other analog devices
- Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting telecom engineers with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
- Handle special projects as assigned by the Voice Operations Manager or Customer Service lead.
- Scheduled and/or unscheduled overtime work and callouts are to be expected.
Knowledge/Skills/Abilities:
- Motivated self-starter that requires little to no supervision
- Excellent customer service skills
- Communication skills both verbal and written
- Works well in a team-oriented environment as well as works independently when required
- Highly organized with an emphasis on detail
- Experience: Minimum 6 months experience
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
