What are the responsibilities and job description for the Assistant Insurance and Billing Manager position at UVA Engineering?
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Job Description
The primary area of focus includes:
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Job Description
The primary area of focus includes:
- Responsible for assisting and educating international and domestic students to enroll in student health plan or waive with existing health insurance submission.
- Serve as a liaison between students, families, the student health insurance carrier, and our independent insurance broker.
- Available to educate students, authorized payers, student dependents, staff, and faculty on student health insurance issues.
- Perform a variety of professional and operational duties that facilitate the day-to-day operations of our insurance and billing office.
- Interpret departmental, divisional, and university policies and procedures, making decisions on various insurance related matters.
- Operate with the authority to affect, interpret, or implement management policies or operating practices.
- Compile reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
- Other responsibilities as assigned.
- Provides excellent customer service to students with billing questions and investigates billing issues for students and Student Financial Services, UVA Health and Student Health and Wellness staff. This is a key position involved in meeting Patient Satisfaction goal of Payment and Billing Information ACHA survey question: “Please indicate your satisfaction with the explanations given about payment and billing issues” and maintaining 80% rating or higher. Student encounters involve in-person, phone calls and emails. Experience with conflict resolution and professional customer service is essential.
- Submits timely charges and retractions when appropriate to Student Financial Services/SA support IT team to be placed on the student’s SIS account. Interacts with insurance carrier and outside resources on issues.
- Supervise staff and provide guidance, training and learning opportunities.
- Files electronic claims to the student health insurance carrier and posts individual payments to various systems Research, reconcile and adjust for discrepancies, as necessary.
- Assist in educating the clinical staff on billing issues and changes.
- Directly responsible for reviewing daily Power BI reports and providing feedback and/or necessary data entry changes in our electronic medical record system (EMR), and insurance carrier system.
- Assists in the development of additional reports and process automations working closely with the SHW IT Department and our Finance team . Strong data analysis skills required.
- Communicates directly with the Medical Services staff on ticket issues within the Medical Services Clinic. Corresponds with providers via secure message and enters memos as needed in our EMR.
- Ensure confidentiality is maintained related to student charges and reviews reports to certify charges are accurately billed. Facilitates monthly invoice reconciliation by researching charges that have been billed incorrectly and/or coordinating entry of missing data on tickets with providers.
