What are the responsibilities and job description for the Donatella Boutique Hotel - Front Desk Associate position at V&E Restaurant Group?
Job Title : Front Desk Associate
Job Type : Full-Time / Part-Time
Key Responsibilities :
- Greet and welcome guests with a friendly and professional demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and promptness.
- Process reservations, cancellations, and modifications using the hotel's booking system.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
- Ensure the lobby and front desk area are clean, organized, and inviting.
- Process payments, issue room keys, and maintain accurate records of transactions.
- Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest needs.
- Uphold hotel policies, safety procedures, and confidentiality standards.
Qualifications & Requirements :
Orcidea is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.