What are the responsibilities and job description for the Desktop Support Specialist position at V Group Inc.?
Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Required/Desired/Highly desired Skills:
- Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ). (Required 3 Years)
- Develop, test, maintain PC images. (Required 3 Years)
- Experience supporting PC’s in a large domain environment. (Required 3 Years)
- Install and configure PC hardware and peripherals. (Required 3 Years)
- Repair PC’s by replacing hard drives, motherboards, memory, etc. (Required 3 Years)
- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. (Required 3 Years)
- Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. (Required 3 Years)
- Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. (Required 3 Years)
- Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) (Required 2 Years)
- Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. (Required 2 Years)
- Experience integrating Macintosh systems into an Active Directory Domain environment. (Required 1 Years)
- Scripting with VBS and PowerShell (Highly desired 2 Years)
- Configuration Management Console queries and reporting. (Highly desired 2 Years)
- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. (Highly desired 2 Years)
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). (Highly desired 2 Years)
- Microsoft Certification. (Highly desired 2 Years)
- Able to communicate in a clear manner. (Desired)
- Change oriented – improve processes and confront difficult circumstances in creative ways. (Desired)
- Demonstrated customer focus; building strong customer relationships. (Desired)
- Effectively evaluate information to make correct decisions. (Desired)
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. (Desired)
- Strong team player – collaborate with others, be open to other ways of doing things. (Desired)
- Interested in emerging technologies demonstrated through training and attending technical events. (Desired)
