What are the responsibilities and job description for the Desktop Support Specialist position at VGroup Inc?

Job Description

Client : State of Pennsylvania

Job Title : Desktop Support Specialist

Duration : 12 Months

Start Date : ASAP

Location : 400 North Street, Harrisburg, PA 17120 (Onsite)

Position Type : Contract

Interview Type : Webcam Interview Only

Ceipal ID : SPA_HD937_VH

Requirement ID : PennDOT - PS3 A4 SC3 (Workstation Specialist, District 7) (757937)

Description

Candidate will be a member of the Workstation Support Team located in Central Office / Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Responsibilities :

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required / Desired / Highly desired Skills :

Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's ). (Required 3 Years)

Develop, test, maintain PC images. (Required 3 Years)

Experience supporting PC's in a large domain environment. (Required 3 Years)

Install and configure PC hardware and peripherals. (Required 3 Years)

Repair PC's by replacing hard drives, motherboards, memory, etc. (Required 3 Years)

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. (Required 3 Years)

Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. (Required 3 Years)

Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. (Required 3 Years)

Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) (Required 2 Years)

Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. (Required 2 Years)

Experience integrating Macintosh systems into an Active Directory Domain environment. (Required 1 Years)

Scripting with VBS and PowerShell (Highly desired 2 Years)

Configuration Management Console queries and reporting. (Highly desired 2 Years)

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. (Highly desired 2 Years)

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). (Highly desired 2 Years)

Microsoft Certification. (Highly desired 2 Years)

Able to communicate in a clear manner. (Desired)

Change oriented improve processes and confront difficult circumstances in creative ways. (Desired)

Demonstrated customer focus; building strong customer relationships. (Desired)

Effectively evaluate information to make correct decisions. (Desired)

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. (Desired)

Strong team player collaborate with others, be open to other ways of doing things. (Desired)

Interested in emerging technologies demonstrated through training and attending technical events. (Desired)

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards / contracts with the following states : AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website : www.vgroupinc.com

LinkedIn : www.linkedin.com / company / v -group /

Facebook : www.facebook.com / VGroupIT

Twitter : www.twitter.com / vgroupinc

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