What are the responsibilities and job description for the Desktop Support Specialist position at V Group Inc.?
This is a technical assignment working for the client onsite. Responsibilities include but are not limited to support for desktop, laptop and peripheral hardware, COTS and agency specific software, and network connectivity. The individual selected for this position will carry out all IT support efforts. This position will serve as a liaison between the end-user and the technology team(s). The candidate will provide service under all of the unit’s policies, guidelines and operational procedures.
Responsibilities:
- Assist end-user customers and resolve user’s technical problems
- Ghost PC’s when necessary
- Manage user accounts
- Maintain inventory
- Perform hardware repairs on PC’s and laptops
- Assist with minor phone changes or moves
- Research new technology as requested
- Set up and take down conference room technologies for vendors, presentations, training classes, etc.
- Work with Non-SP personnel to set up and maintain connections to their agencies
- Produce resource material as needed (ie. CDs/DVDs)
- Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders
- Coordinate with Technology Customer Services Unit for:
- Ordering new equipment
- Disposing of old equipment
- Equipment repairs.
Required/Preferred Skills
- 70 months experience working with end-user clients to troubleshoot both software and hardware issues
- 70 months experience supporting Microsoft Windows 7 or higher desktop operating systems
- 60 months experience working with Microsoft Office Suite including but not limited to MS Access, Excel, PowerPoint, Project, Word and Visio
- 60 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment
- 60 months experience working in a Help desk environment
- 60 months of experience creating or updating system support documentation
- A certification
